Last Saturday I phoned BT to cancel my phone line at the end of February. It seemed to go remarkably well – I couldn’t cancel in on the Sunday I’m moving out but since I’ll be away for a few days before that I wasn’t too bothered. I left it with them that it would be disconnected on 26th Feb. I have a reference number proving that and everything.
Imagine my surprise, then, when I get home on Monday evening to have no broadband, no phone line. I phone up the faults line this morning and they tell me it’s not a fault and pass me on to Customer Services. The chap there tried to be helpful but clearly wasn’t going to be able to fix it for me. He blamed Openreach for actioning the disconnect early and offered to place an order for a new line. No guarantee when it would be done or if I’d have broadband again when it does come through.
I’ve also heard that the @BTCare Twitter account are quite helpful so I’ve emailed them to see if they can help. When I worked for Bluesock, BT were a constant source of problems for pretty much every client – I thought I was past that but no, just when you think something is going well they manage to fsck it up.