Comments on: How easy is it to cancel a phone line? http://www.michaelnolan.co.uk/rants/how-easy-is-it-to-cancel-a-phone-line/ What to do with Michael? Thu, 29 Jul 2010 09:15:05 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Andy http://www.michaelnolan.co.uk/rants/how-easy-is-it-to-cancel-a-phone-line/comment-page-1/#comment-22686 Andy Wed, 03 Feb 2010 09:27:38 +0000 http://www.michaelnolan.co.uk/?p=361#comment-22686 When I moved house,way back in 1999, it didn't have a phone line. I phone BT and asked how much to put one in and hook me up, they said £99 pounds, and it made no difference when I explained I was an existing customer, just moved and without that kind of money lying about. I told them I'd think about it. I rang Telewest (now Virgin Media). First thing they said "Are you calling from a mobile, sir" I was, they asked for the number and called me back. The said they installation - £9.99 and rental would be £9/month - deal done. I rang BT back and told them to forget it, I had a better offer from Telewest. They asked me to stay on the line and put me through to a customer service line were I was offered an existing customer deal to reconnect me for just £50. HELLO! I just told you £9.99 from Telewest, phone down. I see complaints about Virgin all the time but I've always found them helpful and proactive. I get "come back to us" letters from BT all the time, and although I never use 'lol', I laugh my arse off every time I get one from them. When I moved house,way back in 1999, it didn’t have a phone line. I phone BT and asked how much to put one in and hook me up, they said £99 pounds, and it made no difference when I explained I was an existing customer, just moved and without that kind of money lying about. I told them I’d think about it.

I rang Telewest (now Virgin Media). First thing they said “Are you calling from a mobile, sir” I was, they asked for the number and called me back. The said they installation – £9.99 and rental would be £9/month – deal done.

I rang BT back and told them to forget it, I had a better offer from Telewest. They asked me to stay on the line and put me through to a customer service line were I was offered an existing customer deal to reconnect me for just £50. HELLO! I just told you £9.99 from Telewest, phone down.

I see complaints about Virgin all the time but I’ve always found them helpful and proactive. I get “come back to us” letters from BT all the time, and although I never use ‘lol’, I laugh my arse off every time I get one from them.

]]> By: Peter Freeman http://www.michaelnolan.co.uk/rants/how-easy-is-it-to-cancel-a-phone-line/comment-page-1/#comment-22680 Peter Freeman Tue, 02 Feb 2010 23:27:24 +0000 http://www.michaelnolan.co.uk/?p=361#comment-22680 They weren't much better as GPO - for a start why do you think they had Ford build them special vans with rubber mudguards? But at least in those days you could pop round to the exchange and yell at the operator to plug you back in! They weren’t much better as GPO – for a start why do you think they had Ford build them special vans with rubber mudguards? But at least in those days you could pop round to the exchange and yell at the operator to plug you back in!

]]> By: links for 2010-02-02 « Michael Nolan http://www.michaelnolan.co.uk/rants/how-easy-is-it-to-cancel-a-phone-line/comment-page-1/#comment-22675 links for 2010-02-02 « Michael Nolan Tue, 02 Feb 2010 15:03:00 +0000 http://www.michaelnolan.co.uk/?p=361#comment-22675 [...] Archives « How easy is it to cancel a phone line? [...] [...] Archives « How easy is it to cancel a phone line? [...]

]]> By: Roy http://www.michaelnolan.co.uk/rants/how-easy-is-it-to-cancel-a-phone-line/comment-page-1/#comment-22673 Roy Tue, 02 Feb 2010 13:08:02 +0000 http://www.michaelnolan.co.uk/?p=361#comment-22673 It all went wrong when they stopped being the GPO. Anthing more complicated than an old lady moving huge brass jack plugs around is beyond them. It all went wrong when they stopped being the GPO. Anthing more complicated than an old lady moving huge brass jack plugs around is beyond them.

]]> By: Robyn Slingsby http://www.michaelnolan.co.uk/rants/how-easy-is-it-to-cancel-a-phone-line/comment-page-1/#comment-22672 Robyn Slingsby Tue, 02 Feb 2010 12:37:41 +0000 http://www.michaelnolan.co.uk/?p=361#comment-22672 This does not surprise me in the slightest. I could write a book based on all the problems I've had with BT - and everyone you speak to will tell a similar tale. You have my sympathy! This does not surprise me in the slightest. I could write a book based on all the problems I’ve had with BT – and everyone you speak to will tell a similar tale. You have my sympathy!

]]>